Datamax M-Class Mark II User's Guide download pdf (Page 31)

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Warranty and Repair

Limited Warranty Statement

Datamax-O’Neil warrants to Purchaser that under normal use and service, the M-Class Printer, purchased

hereunder shall be free from defects in material and workmanship for a period of (365) days from the date

received. Expendable and/or consumable items or parts such as lamps, fuses, labels and ribbons are not

covered under this warranty. This warranty does not cover equipment or parts that have been misused, altered,

neglected, handled carelessly, or used for purposes other than those for which they were manufactured. This

warranty also does not cover loss, damages resulting from accident, or damages resulting from unauthorized

service.

Warranty Service Procedures

If a defect should occur during the warranty period, the defective unit shall be returned, freight and insurance

prepaid, in the original shipping containers, to A Return Material Authorization (RMA) number must be issued

before the product can be returned.

The RMA number must be on the outside of the box and on the shipping document. Be sure to include a

contact name, a description of the problem(s). Datamax-O’Neil shall not be responsible for any loss or damages

incurred in shipping. Datamax-O’Neil will repair defects covered under warranty conditions and return the

repaired or replaced product to the Purchaser at Datamax-O’Neil’s cost. The warranty shall continue in effect

until the end of the original warranty period, or for sixty (60) days after the repair or replacement, which ever is

later.

To attain an RMA number please contact the Datamax-O’Neil according to the regions listed below:

Europe, Middle East

and Africa

Datamax-O’Neil (EMEA)

26, Rue Gaspard Monge

Bourg Les Valence, FRANCE 26500

tel: +33 (0) 4 75 75 56 72

fax: +33 (0) 4 75 82 98 38

North and South America

Datamax-O’Neil (USA)

4501 Parkway Commerce Blvd.

Orlando, Florida 32808 USA

tel: +1 407 523-5550

Asia Paciﬁc and Australia

Datamax-O’Neil (ASPAC)

Contact below for RMA and return

instructions

tel: +65 6505 2259

[email protected]

How to Order

Printers are offered with a variety of features and options that deﬁne the ﬁnal product. There are hundreds of

part number possibilities when conﬁguring to a speciﬁc product. Accessories are not as complex as printer, but

compatibility should always be considered. The sections below describe the process of getting the ﬁnal part

number you need to order for a printer or accessory.

Printers and Options

To order a printer, you must generate the conﬁguration identiﬁcation number (CID) using the table below.

Simply ﬁll in the digits with the base printer and options desired. Submit your order according to your CID and

description.

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Datamax M-Class Mark II User's Guide Page 31

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